Privacy Policy
Last updated: July 2026
1. Who we are
Homy's ("we", "us") operates an apartment and short-term rental management platform, available on web and mobile, and used by property hosts to manage reservations, guests, revenue, and communications. This policy explains what data we collect and how it is used, both for hosts using the dashboard and for guests interacting with a Homy's-managed property.
2. Information we collect
Account information: name, email address, and phone number when you sign up. Property & reservation data: apartment details, booking dates, pricing, and revenue records entered by hosts. Guest information: name and, when required for check-in, identity document type/number and a digital signature on the rental agreement. Communications data: messages exchanged with us or with a host through channels such as WhatsApp, email, or in-app chat, including message content and delivery/read status. Usage data: device type, app version, and basic analytics used to improve the product.
3. How we use your information
To operate core features: managing reservations, generating rental agreements, tracking occupancy and revenue. To communicate with you: booking confirmations, check-in instructions, and support, including via WhatsApp Business Messaging when you or a host initiates that channel. To keep the platform secure and prevent misuse. We do not sell personal data to third parties.
4. WhatsApp & messaging
If a host contacts you or you contact a host through WhatsApp in connection with a Homy's reservation, that conversation is processed through the WhatsApp Business Platform (operated by Meta) in addition to Homy's own systems, so that hosts can view and respond to guest messages from the Homy's dashboard. Meta's own privacy policy also applies to how WhatsApp handles that message data in transit.
5. Third-party services
We rely on trusted infrastructure providers to operate Homy's, including Google Firebase (authentication, database, hosting, cloud functions) and the Meta WhatsApp Business Platform (messaging). These providers process data on our behalf under their own security and privacy commitments.
6. Data retention
We retain account, reservation, and guest check-in data for as long as needed to provide the service and to meet legal or accounting obligations related to short-term rental record-keeping. You may request earlier deletion, subject to those obligations.
7. Your rights
You can request access to, correction of, or deletion of your personal data by contacting us at the address below. Hosts can also directly edit or remove guest and reservation records from the dashboard.
8. Security
Data is stored using industry-standard cloud infrastructure with access controls and encryption in transit. No system is completely secure, but we take reasonable measures to protect your information against unauthorized access.
9. Changes to this policy
We may update this policy from time to time. Material changes will be reflected on this page with an updated date.
10. Contact us
Questions about this policy or your data? Email us at contact@homys.online.